Renting an apartment in Italy for your holidays means, sooner or later, a real conversation with the owner — checking in, asking where things are, maybe dealing with something that doesn’t work. Here’s the vocabulary and two real dialogues to handle it with confidence.
Before the dialogues, here are the five most useful words:
Use a che piano? — “on what floor?” It’s the standard way to ask for a floor number in any building, not just an apartment you’re renting.
If there’s no elevator, you’ll hear non c’è l’ascensore — “there’s no elevator” — worth asking about before you commit to a third-floor walk-up with your suitcases.
Dove sono gli asciugamani puliti? — “Where are the clean towels?” — is a natural question for any short-term rental, and the answer will usually point you to a specific room:
If you want to ask more generally whether everything you need is provided, use tutto il necessario:
Dov’è scritta la password del Wi-Fi? — “Where is the Wi-Fi password written?” In Italian rentals, the password is very often written down somewhere in the apartment rather than sent by message, so this is a genuinely useful question to know.
The same pattern works for asking about anything nearby, like the closest supermarket:
Il riscaldamento non funziona — “the heating isn’t working” — is the phrase you need if your room is cold and you want to say something about it.
Once the owner walks you through the fix, they’ll likely mention il termostato — the thermostat. Listen carefully to where it is: in a typical explanation, it might be near the door rather than near the window, which is an easy detail to get wrong if you’re only half-listening.
For check-out, the key phrase is entro le + [ora] — “by [time]”:
And if you need transport afterward, you can ask the owner to book it for you:
Pay attention to the destination the owner confirms back — in a real conversation, it might not be the one you expect (an airport instead of a train station, for example), which is exactly the kind of detail Italian listening practice trains you to catch.
If you’re also brushing up on other everyday situations, we’ve covered ordering at a restaurant and asking for what you need at the pharmacy and the vocabulary for a supermarket in Italy in separate guides.
📥 Download the complete dialogue transcript for free
Download the transcript →Renting an apartment in Italy means being ready for a handful of predictable topics: the floor and the elevator, where things are kept, the Wi-Fi password, a heating problem, and check-out logistics. Once you recognize these patterns, real conversations with your host get a lot easier to follow — even when the details don’t go exactly the way you expect.
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Scarica la guida con 30 frasi che devi sapere prima di viaggiare in italia!